The introduction of the Consumer Duty by the Financial Conduct Authority has highlighted a changing and more strategic role required from chief risk officers, says Nicola Wee. The Consumer Duty has far-reaching impacts on regulated firms, affecting everything from operations to culture. Drawing on a recent survey of senior risk and compliance executives by regtech firm Aveni, she explains chief risk officers are perfectly placed to lead and implement the data-driven strategy that is now expected and she discusses the nature of changes they are implementing.